Job Description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Call Center Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers. Individuals with experience in customer service, call centers, telemarketing, recruiting and retail sales are encouraged to apply. This is a full-time position that offers hourly pay and bonuses. Average pay for this position is $63,000 per year with top performers earning considerably more! No cold calling! You must be comfortable making a high volume of calls each day. Commonwealth Motors has been a family owned and operated business since 1991. Our employees have always been the main focus in helping to grow our business into the largest dealer group north of Boston. A proud member of the Commonwealth and of Lawrence, MA, we also recognize the value of giving back to the community. That’s why we’ve given back to a variety of local charities and youth organizations throughout the 20+ years we’ve been here. The customer always comes first but without great employees we could not achieve this. What We Offer * Medical and Dental * Growth opportunities * Family owned and operated * Flexible Work Schedule Responsibilities include but are not limited to the following

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Bilingual a plus

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