Company Overview
WEBIT Services, a leading Managed Services Provider based in Chicago, is searching for a dedicated and highly skilled Tier 3 Field Services Engineer to join our team of Employee Owners. As a critical part of the Field Team, you will provide advanced technical support, troubleshooting, and onsite expertise to ensure the seamless operation of client infrastructure.
Position Overview
The Tier 3 Field Services Engineer is responsible for delivering expert-level IT support, overseeing the configuration, deployment, and maintenance of IT systems for our clients. This role involves deep client interaction, proactive problem-solving, and ensuring infrastructure is up-to-date and operating efficiently. You will be a Subject Matter Expert (SME) and a trusted resource, offering proactive recommendations and technical solutions to enhance clients’ IT environments.
Core Responsibilities
Advanced Technical Support:
Troubleshooting:
Configuration, Deployment, and Maintenance
Client Consultation:
Documentation and Handover:
Collaboration and Knowledge Sharing:
Issue Escalation and Proactive Management:
Identify, document, and escalate unresolved technical issues using structured escalation procedures.
Implement changes via the change management process in PSA, following defined approval workflows.
Education/Experience:
Technical Expertise:
Certifications:
Soft Skills:
Strong problem-solving capabilities and the ability to work effectively under pressure.
Excellent communication and interpersonal skills with a customer-focused approach.
Benefits:
Additional Information:
...Backend Engineer, Moderation Remote United States Reddit is a community of communities. Its built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment...
...analysts and associates, as well as assisting more senior bankers. You will develop strong function skills in the major areas of investment banking and will demonstrate the ability to become a senior officer who is capable of generating and executing his/her own...
...We are looking for Travel Agents, who are passionate about traveling. You will manage travel requirements made for business or holidays and provide tourism-related services and package tours on behalf of our suppliers. No experience is needed, we will provide all the...
Description: If you are a geologist who enjoys working in the field, this is the job for you! Excellent opportunity to begin or develop your geology career with Columbine Corporation, a leading well site geological service company founded in 1980. Well site geologic...
...mission to give everyone access to anyone. Our Investors: Were backed by Andreessen Horowitz (A16Z), Alexis Ohanian (founder of Reddit), Tiffany Haddish, Kevin Durant, and a group of world-class investors. Company Values: Impress the customer Be successful...