Tier 3 Field Services Engineer Job at WEBIT Services, Naperville, IL

UmtaZkN1Zkxtc0UwZ0dsUmowOFlkUWE3bUE9PQ==
  • WEBIT Services
  • Naperville, IL

Job Description

Company Overview

WEBIT Services, a leading Managed Services Provider based in Chicago, is searching for a dedicated and highly skilled Tier 3 Field Services Engineer to join our team of Employee Owners. As a critical part of the Field Team, you will provide advanced technical support, troubleshooting, and onsite expertise to ensure the seamless operation of client infrastructure.

Position Overview

The Tier 3 Field Services Engineer is responsible for delivering expert-level IT support, overseeing the configuration, deployment, and maintenance of IT systems for our clients. This role involves deep client interaction, proactive problem-solving, and ensuring infrastructure is up-to-date and operating efficiently. You will be a Subject Matter Expert (SME) and a trusted resource, offering proactive recommendations and technical solutions to enhance clients’ IT environments.

Core Responsibilities

  • Advanced Technical Support:

    • Resolve escalated and complex technical issues across hardware, software, and network systems.
    • Collaborate with support teams to provide seamless resolutions and reduce client downtime.
  • Troubleshooting:

    • Diagnose and resolve intricate technical issues by analyzing logs, performance data, and system metrics.
    • Work proactively to prevent future incidents by identifying potential risks and implementing preventive solutions.
  • Configuration, Deployment, and Maintenance

    • Perform onsite configuration and deployment of workstations, servers, and networking equipment following industry best practices.
    • Conduct regular maintenance checks as per the weekly and monthly checklists, ensuring systems operate at peak performance.
    • Record findings and maintenance activities to provide clients and internal teams with up-to-date reports.
  • Client Consultation:

    • Engage with clients to understand their business needs and technical challenges, offering tailored solutions to optimize their IT environments.
    • Communicate technical concepts clearly to non-technical stakeholders, ensuring client satisfaction with all service engagements.
  • Documentation and Handover:

    • Maintain accurate and comprehensive documentation for configurations, deployments, and troubleshooting procedures.
    • Ensure documentation is available for internal teams and clients through PSA.
  • Collaboration and Knowledge Sharing:

    • Work closely with the vCIO, Project Managers, and Solutions Engineers to ensure all IT initiatives align with client strategies.
    • Train junior engineers and share best practices to improve the team’s capabilities.
  • Issue Escalation and Proactive Management:

    • Identify, document, and escalate unresolved technical issues using structured escalation procedures.

    • Implement changes via the change management process in PSA, following defined approval workflows.

Requirements

Education/Experience:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, OR 3+ years of experience in a Tier 3 support or similar role.

Technical Expertise:

  • Extensive knowledge of Microsoft AD, O365, Azure/InTune, virtualization technologies, firewalls, and networking.
  • Hands-on experience with server and storage virtualization, VPN, VLANs, DNS, and DHCP.
  • Ability to implement, configure, and troubleshoot wireless networks.

Certifications:

  • Relevant certifications such as CCNA, CompTIA Network+, VMware VCP, or MCP are preferred.

Soft Skills:

  • Strong problem-solving capabilities and the ability to work effectively under pressure.

  • Excellent communication and interpersonal skills with a customer-focused approach.

Benefits

Benefits:

  • Company-paid Day-1 Health Insurance for employee
  • Company-paid AD&D Insurance
  • Company-paid LTD & STD Insurance
  • Unlimited PTO
  • Employee Assistance Program
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Life Insurance

Additional Information:

  • Position Type: Full time, salaried
  • Salary Range: $80,000-120,000
  • Unlimited PTO Eligibility: After 90 days
  • Employee Ownership Eligible after 1 year of service

Job Tags

Full time,

Similar Jobs

SD Solutions

Backend Engineer, Moderation Job at SD Solutions

 ...Backend Engineer, Moderation Remote United States Reddit is a community of communities. Its built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment... 

JPMorgan Chase & Co.

Investment Banking - Investment Grade Finance - Associate Job at JPMorgan Chase & Co.

 ...analysts and associates, as well as assisting more senior bankers. You will develop strong function skills in the major areas of investment banking and will demonstrate the ability to become a senior officer who is capable of generating and executing his/her own... 

ESSENCE

Remote Travel Agent Job at ESSENCE

 ...We are looking for Travel Agents, who are passionate about traveling. You will manage travel requirements made for business or holidays and provide tourism-related services and package tours on behalf of our suppliers. No experience is needed, we will provide all the... 

Columbine Logging

Wellsite Geologist Job at Columbine Logging

Description: If you are a geologist who enjoys working in the field, this is the job for you! Excellent opportunity to begin or develop your geology career with Columbine Corporation, a leading well site geological service company founded in 1980. Well site geologic...

Intro

Backend Engineer Job at Intro

 ...mission to give everyone access to anyone. Our Investors: Were backed by Andreessen Horowitz (A16Z), Alexis Ohanian (founder of Reddit), Tiffany Haddish, Kevin Durant, and a group of world-class investors. Company Values: Impress the customer Be successful...