Senior Salesforce Consultant (Support) Job at SMBHD, Chicago, IL

VEVSWENlUEVuY013Z1dCU2pFMGNmd2U0bnc9PQ==
  • SMBHD
  • Chicago, IL

Job Description

SMBHD ( ( is a boutique Salesforce consulting firm with little interest in big corporation strategies and over-the-shoulder micromanagement. We're looking for self-starting, self-managing team members at all levels who can apply their expertise in Salesforce to solve real-life business challenges using the technology at hand, alongside a healthy dose of practical business savvy and human empathy. We specialize in working with small and mid-level businesses, crafting customized solutions tailored to each client's unique needs.

As a Senior Salesforce Consultant (Support) you will be a member of our Client Success & Support team focused on delivering on-going Salesforce support to our Clients. As a critical member of the Client Success & Support team you will work with many of our long-term clients to help them better leverage Salesforce to solve business challenges. You have an opportunity to have a major impact on our Client's businesses.

As a Senior Salesforce Consultant (Support), you will report to the Client Success & Support Team that is responsible for a large portfolio of our most strategic clients. You'll be an integral part of gathering business requirements, defining user stories and working with a team to configure, setup, troubleshoot and assist our clients with Salesforce.

You Will:

  • Meet with existing SMBHD clients to understand their business processes and how Salesforce is leveraged for their business.
  • Work collaboratively with the project delivery teams to ensure a smooth transition from project delivery to ongoing support occurs.
  • Strategize and brainstorm with clients on the "Art of the Possible" and how Salesforce can be extended to better support their business.
  • Assist with managing client communications and coordinating client requests/cases.
  • Document user stories and functional requirements.
  • Deliver declarative configurations in Salesforce and related Salesforce products.
  • Work closely with Solution Architects and Senior Project Managers to ensure on-time and successful delivery for our clients.
  • Coach and mentor junior analysts on Salesforce.
  • Coordinate and execute data migrations from legacy systems to Salesforce.

You Have:

  • Bachelors degree in Computer Science, Mathematics, MIS or related field.
  • 4+ years experience in delivering technology solutions.
  • 2+ years working with Salesforce.com.
  • 1+ Salesforce Certifications
  • Proven understanding of the Salesforce Platform, including: MVC architecture, reporting, automation, and flows.
  • Understanding of core concepts of integration, APIs, and APEX triggers.
  • Exceptional analysis skills.

Bonus Points:

  • 2+ Existing Salesforce certifications
  • Experience working with Field Service Lightning, Custom Development and/or Integration

Perks:

  • Medical, Dental, Vision & Disability Insurance
  • 401(k) with 6% match (no vestment)
  • Flexible schedule
  • An opportunity to work with a team that is passionate about Salesforce and delivering results

Our Core Values:

  • Get S*&% Done.
  • Be Smart and Ambitious.
  • Be Compassionate Towards Everyone.
  • Come to Work Positive and Excited.
  • Be Collaborative with Sharp Elbows.

Job Tags

Full time, Flexible hours,

Similar Jobs

Wayne Lucas Insurance

Licensed Insurance Sales Producer Job at Wayne Lucas Insurance

 ...independently and manage your own schedule. Previous sales or insurance experience is a plus, well provide the training! Must Live in South Florida Why Join ?~ Were committed to your success. We provide the resources, training, and mentorship you need to... 

Prep Academy Tutors

Spanish Tutor Job at Prep Academy Tutors

 ...Job Description Company Overview Prep Academy Tutors is a private in-home and online tutoring company. We deliver flexible and...  ...individual needs of each student. Provide academic support in Spanish to students, enhancing their language skills and comprehension.... 

Taco Bell

Taco Bell - Shift Leader - Urgently Hiring Job at Taco Bell

Taco Bell - Mormon Coulee Ct. is looking for enthusiastic individuals to join our team in La Crosse, WI as full time or part time Shift Leaders. If you like working in a fast paced, fun environment and you are good with people, look no further! Taco Bell - Mormon Coulee...

PERSONE NYC

Ex Chefs & Sous Chefs - NYC Restaurant Group Job at PERSONE NYC

 ...0/140K -EXECUTIVE SUSHI CHEF for New Japanese Omakase Hot Spot - Chelsea - $115/150K -CHEF DE CUISINE for Modern Established Italian Restaurant - East Village - $100/115K - CHEF DE CUISINE - Farm-to-table Californian Cuisine Established Restaurant - Chelsea - $... 

National Kidney Foundation

Director, Development Job at National Kidney Foundation

 ...respect Impact-Focus on the mission Your Voice Matters: WHAT YOULL DO The National Kidney Foundation (NKF) Development Director is accountable for planning and implementing fundraising strategies and tactics to achieve income necessary to attain market (CA,...