Job Description

Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time.

Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry!

Impact Property Solutions is searching for an Sales Support Specialist to ensure customer orders are entered in a timely manner. This role must ensure order accuracy, inventory assignment, desired scheduling, customer account maintenance, and speed of material staging. The position also requires excellent data entry skills and problem solving and conflict - resolution skills.

Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Answers incoming calls from internal and external customers in a professional, courteous manner.
• Responds to caller's general information requests and/or inquiries.
• Takes accurate customer orders and follow through necessary process.
• Processes installation and repair orders in an accurate and timely manner.
• Enters customer information for new and existing is accurate and complete.
• Provides timely response to request for information including returning all calls as quickly as possible.
• Resolves or escalates customer issues, received via phone or email.
• Assists with customer invoice discrepancy resolution and helps maintain accounts receivable balances within expectations.
• Creates customer related warranty claims and makes updates to orders in the system
• Assists with various office and administrative tasks as requested by supervisor

Competencies

• Excellent interpersonal and communication skills.
• High emotional IQ, empathy and drive to provide excellent service
• Excellent email and phone etiquette.
• MS office (MS word and excel) and PC fluency required
• Ability to work effectively with cross-functional departments
• Strong time management skills and ability to multi-task and prioritize work.
• Great attention to detail and problem-solving skills.
• Maintains adequate job knowledge.

Education and Work Experience Requirements

• High School Diploma or GED Equivalent.
• Minimum 2 years of customer service experience required
• Flooring Industry and RFMS software experience a plus.

Benefits

• Competitive Health Insurance Plans
• Vision and Dental Plan
• Company paid life insurance
• Generous Paid Time Off Program
• 401(K) / Roth plan with employer match
• Generous PTO plus paid Holidays

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 25 pounds at times.

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