Patient Care Coordinator Job at Professional Physical Therapy, Billerica, MA

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  • Professional Physical Therapy
  • Billerica, MA

Job Description

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience.

Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.

Responsibilities:

  • Greet and check in patients, ensuring accurate and complete patient information.

  • Collect copays and patient balances as needed.

  • Manage appointment scheduling.

  • Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.

  • Collect and update patient information.

  • Assist with administrative tasks such data entry and maintaining patient records.

Requirements

  • High school diploma or equivalent.

  • Prior experience in a customer service or administrative role, preferably in a healthcare setting.

  • Excellent interpersonal and communication skills.

  • Strong attention to detail and organizational skills.

  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.

  • Proficient in computer skills and ability to learn new software systems.

Benefits

  • Monthly performance bonus
  • Medical, dental, vision insurance
  • STD/LTD
  • Hospitalization insurance
  • Accident insurance
  • Life insurance
  • 401k with employer match
  • Employee assistance program 
  • Employee discounts
  • Employee referral program
  • Paid time off (PTO)

Job Tags

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