Job Description

About us

At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our clients. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.

Position Overview : Process and address incoming service desk requests both onsite and remotely via
email, phone, or the support portal.

Primary Responsibilities

• Schedule and perform on-site visits to client to set up and troubleshoot equipment
• Assist customers with all technology-related moves/adds/changes
• Configure, install, and maintain IT users' desktop software and hardware including current versions of Windows, Mac and MS Office products
• Troubleshoot PC/MAC issues remotely
• Troubleshoot general network infrastructure problems including networking equipment, printers, PC/Server hardware, etc.
• Escalate to 2nd and 3rd level support on server-related problems.
• Learn about and apply proven and emerging technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, VMware, Cisco networking, etc.)
• Responsible for documenting solutions to problems and developing end-user guidelines
• Other duties may be added as defined

Skills and Experience

• At least one entry level certification desired. ( CompTIA A+, CompTIA Network +, Microsoft Fundamentals) 
• Must have the ability to handle multiple tasks and priorities
• Able to plan, schedule, and effectively communicate with staff and clients
• Must have a customer service oriented attitude
• Must be detail-oriented
• Must have strong interpersonal communication and team based skills
• Must have strong documentation skills
• Must have exceptional oral and written communication skills
• Basic knowledge of computer hardware, software and equipment
• Being a self-starter as well as a problem-solver

 

Job Tags

Full time, Remote job,

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