Job Description

Overview:

Purpose
The Chief People Officer (CPO) serves as a strategic advisor to the Chief Executive Officer (CEO), Executive Director, and the Board of Directors, guiding the development and execution of Massport’s comprehensive human resources strategy to align with its mission, vision, and goals. With a bold vision to establish Massport as an employer of choice in the Commonwealth, the CPO plays a critical role in driving the organization’s agenda to achieve this ambition.

Operating in a rapidly evolving workplace landscape, the CPO brings forward-thinking leadership to update Massport’s value proposition and position it as a leader in attracting, developing, and retaining top talent across multiple generations. This includes addressing the unique and evolving expectations of today’s workforce—such as competitive compensation, flexible schedules, skill development, personalized feedback, robust benefits, and opportunities for growth and development.

This pivotal role oversees the full spectrum of HR services, including talent acquisition, workforce planning, employee relations, benefits administration, training and development, organizational development, succession planning, retiree benefits, employee communications, and compliance. The CPO fosters a culture of innovation and excellence, driving transformative change management initiatives and ensuring HR strategies create measurable value for the organization.

In close partnership with the Departments of Labor Relations (LR) and Diversity, Equity & Inclusion (DEI), the CPO leads efforts to address complex workforce needs while fostering a positive, inclusive, and engaging work environment. With a strong sense of personal ownership and commitment to continuous improvement, the CPO establishes clear performance metrics and drives ongoing progress toward achieving Massport’s strategic HR objectives. This strategic leader helps navigate the evolving workforce landscape, ensuring Massport remains a competitive, innovative, and attractive employer for current and future generations.

Essential Tasks

• Serve as a key member of the executive management team, partnering with leadership and the Board of Directors to shape and implement organization-wide workforce strategies.
• Act as a strategic advisor to the Office of Executive Administration and senior leadership, providing authoritative guidance on HR strategy, organizational design, and workforce planning.
• Collaborate closely with the Labor Relations Director to address shared goals, such as fostering positive labor relations and navigating complex challenges in a unionized environment.
• Provide tailored advice on HR strategy, organizational structure, and workforce needs to ensure alignment with Massport's strategic goals.
• Effectively present and communicate workforce strategies, policies, and HR initiatives to senior leadership and the Massport Board, leveraging actionable metrics to demonstrate impact and inform decision-making.
• Develop, implement, and refine policies, programs, and strategies to support organizational goals, succession planning, and evolving workforce needs.
• Maintain oversight of the recruitment, onboarding, and development processes to ensure alignment with organizational objectives and the attraction of high-caliber talent.
• Manage the implementation of HR best practices to foster innovation, compliance, and efficiency across all functions.
• Act as a trusted advisor on complex employee and labor relations matters, ensuring consistent application of policies in collaboration with the Labor Relations Director.
• Address employee concerns, resolve disputes, and implement solutions that align with organizational culture and goals.
• Manage the HR service delivery value chain, ensuring all functions—recruitment, employee relations, training, compensation, and benefits—create measurable value for the organization.
• Develop benefits structures to attract and retain talent by assessing the effectiveness of programs such as health insurance, retirement plans, and leave policies, ensuring compliance with applicable laws and regulations.
• Lead the evaluation of HR programs and policies, making data-driven decisions to enhance organizational effectiveness.
• Develop and mentor HR staff to build and sustain high-performing, motivated teams capable of meeting organizational goals in a constantly evolving environment.
• Oversee employee engagement initiatives, training programs, and performance management processes to foster a culture of continuous learning and development.
• Ensure performance targets and associated metrics are communicated, tracked, and aligned with Massport’s strategic priorities.
• Identify opportunities for innovation and implement effective business solutions that enhance HR functions and organizational performance.
• Champion change management initiatives, driving process improvements and digital transformation efforts, including HRMS and analytics integration.
• Lead efforts to build a culture of innovation and continuous improvement, promoting flexibility and adaptability within the organization.
• Oversee the HR department’s budget, ensuring efficient allocation of resources to align with strategic priorities.
• Manage department operations, fostering collaboration and optimizing resource use across HR functions.
• Performs other duties as assigned by the Chief Executive Officer & Executive Director or their designee.

Qualifications

Education

• Bachelor’s degree in Human Resources, Business Management, or a related field required.
• Master’s degree preferred.
• SHRM-SCP or SPHR certification preferred; additional certifications from accredited HR institutions preferred.

Experience

• Minimum 10 years of broad-based HR experience, including at least 7 years in a senior Human Resources leadership role.
• Demonstrated experience in a unionized work environment, with a solid understanding of labor relations and collective bargaining processes
• Proven experience in developing and mentoring staff to build high-performing, motivated teams.

See the recruitment brochure link for the full job description.

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