Job Description
Join a mission-driven organization that deeply values its employees and is committed to providing exceptional patient care. As part of the leadership team, you'll play a pivotal role in shaping the patient experience and transforming healthcare delivery.
About the Role:
The Chief Experience Officer (CXO) will be a strategic leader responsible for shaping and overseeing the overall patient experience strategy. The CXO will spearhead efforts to develop, implement, and continuously enhance the approach to service excellence across the organization. You'll work directly with executive leadership to drive initiatives aimed at improving patient engagement, satisfaction, and the overall healthcare journey.
Key Responsibilities:
Lead Service Excellence: Oversee the creation and adoption of patient experience strategies, ensuring that all teams work toward delivering outstanding care and service. Develop, implement, and assess short- and long-term initiatives to improve service quality.
Culture Transformation: Inspire and engage leaders and frontline staff to continuously strive for exceptional patient experiences. Foster a service culture rooted in empathy and excellence.
Patient Feedback: Analyze patient feedback, trends, and data to identify areas of improvement. Lead the development of programs that enhance patient engagement and communication throughout their care journey.
Staff Training: Develop training programs to educate healthcare providers on best practices for delivering patient-centered care, ensuring consistent service quality across all levels of the organization.
Strategic Leadership: Collaborate with senior leadership to align patient experience initiatives with overall organizational goals. Work cross-functionally to drive cultural transformation and continuous improvement.
Patient-Centered Programs: Design and implement initiatives that strengthen patient engagement and improve overall satisfaction. This includes leading the organization's response to external patient experience surveys and measuring the impact of changes.
Operational Integration: Integrate service excellence with quality and operational goals, ensuring alignment across all departments and enhancing the overall patient experience.
Budget Management: Develop and manage the annual operating and capital budgets for patient experience initiatives, ensuring the effective allocation of resources.
Regulatory Compliance: Stay updated on trends, regulations, and standards in the healthcare industry. Ensure that all patient experience initiatives comply with federal and state regulations.
Education & Qualifications:
Preferred: Clinical background
Required: Master's degree in Healthcare Administration, Business Administration, or a related field
Certification: Certified Patient Experience Professional (CPXP) preferred
Key Skills & Experience:
Proven leadership in patient experience or related areas within healthcare
Deep understanding of healthcare systems, patient care processes, and regulatory requirements
Strong communication and interpersonal skills, with the ability to influence and build relationships at all organizational levels
Data-driven mindset with the ability to analyze patient feedback, identify trends, and develop actionable insights
Ability to inspire teams, drive change, and foster a culture of continuous improvement
Expertise in developing and implementing patient-centered care strategies that lead to tangible improvements in satisfaction and outcomes
About You:
You are a strategic, results-oriented leader with a passion for improving the patient experience. You have a track record of success in leadership roles within healthcare and a deep understanding of what makes for an exceptional patient and family experience. You're excited by the opportunity to make a significant impact on healthcare delivery, driving culture change and improving outcomes for all those in care.
Employment Type: Full-Time
Salary: $ 200,000.00 300,000.00 Per Year
Job Tags
Full time, Temporary work,