Job Description

Responsible for accurate and timely completion of required research, processing, financial adjustments, to support the Account Resolution Department. Provide quality member service to Credit Union staff and members by furnishing and processing necessary information, provide assistance, and/or answer questions. Maintain member accounts and documents in accordance with departmental expectations;assure completeness and accuracy of all documents.

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

Pay range for this hourly position is $33.31 - $44.46/hr and a progressive benefits package. This is an onsite position at in North Liberty, IA with the capability of a hybrid schedule after 6 months.

Responsibilities

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

1. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
2. Demonstrates a positive member service (internal and external) focus at all times.
3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Maintains members’ account records in an accurate, thorough and confidential manner.
7. Generates and mails collection letters (Deficiency Balance Letters, etc.)
8. Supports transaction and account maintenance requests from outsourced collection partners.
9. Contacts and confers with members by any means necessary to arrange an appropriate course of action to remedy the situation.
10. Answers questions from member, internal staff, and dealers related to products and related claims.
11. Assists Account Resolution Specialists, Credit Union Staff, and members with file maintenance and transaction research for escalated disputes.
12. Assists Account Resolutions with departmental and/or branch training or job shadowing.
13. Works with Operational Excellence staff to create and maintain procedures for all assigned processes and ensures training materials and Knowledgebase articles are updated and accurate.
14. Assists with department mail processing.
15. Provides transactional and disbursement support to Legal Department for Levies and Garnishments.
16. Processes file maintenance as required to support department processes such as loan modifications and charge off processing.
17. Processes payments, reversals, and misapplications for post charge off recoveries received from placement agencies and firms.
18. Processes ChecksNet payments and reconciles virtual teller drawer.
19. Performs daily transactions specific to Account Resolution Department such as posting of exception payments, claim funds, sale proceeds, disbursing checks, deposits, transfers and withdraws on accounts serviced in the department. Researches and adjusts loans and accounts and related general ledgers, as necessary. Includes returned check and ACH payments provided by Accounting.
20. Reconciles and adjusts all department accounts and general ledgers. Posts income/expenses to related general ledgers.
21. Supports staff, members, and other financial institutions through prompt attention to group and individual requests for assistance.
22. Refunds loan related fees as allowed and balances the branch and scan checks.
23. Assists with all vendor payments for the department.
24. Reconciles and corrects department wash accounts and general ledgers.
25. Performs any other duties as may be required to meet credit union objectives.
26. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events on an annual basis.

Qualifications

1. High School Diploma or the equivalent (i.e., GED) required. Bachelor’s degree in business or related field and/or equivalent years' experience preferred.
2. Two to three years of experience in collection practices, insurance claims, consumer credit, real estate and bankruptcy laws and regulations, or equivalent credit, deposit, and/or financial counseling experience.
3. One year of experience in financial adjustments, payment application, general ledger management or accounting.
4. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
5. Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services.
6. Strong interpersonal and persuasive skills to represent the Credit Union in a positive way during periods of stressful contact.
7. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details.
8. Accuracy and attention to detail required with clear and concise written and verbal communication skills.
9. Ability to multi-task and operate related computer applications and office equipment.
10. Must be bondable.

Reporting Relationship
Reports to the Account Resolution Supervisor.

Supervisory Responsibilities
This position is not responsible for the supervision of others.

Equal Opportunity Employment Statement
GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #LI #ID

PIf5c6ea51b1e8-30492-36298103

Job Tags

Hourly pay, Remote job,

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